Ok Home
Real Estate / Property Management
How a property management company digitized tenant and owner communication by automating notifications, maintenance, and payments.
+290%
Tenant communication
-60%
Maintenance delays
+85%
Rent reminder success
The Challenge
Ok Home managed over 500 housing units with a lean team. Tenant communication happened mostly by phone, causing delays in handling maintenance requests. Rent payment reminders via letter were costly and ineffective, and maintenance status updates reached tenants too late.
The Solution
Ok Home implemented Chat API to digitize all tenant and vendor communication:
- WhatsApp tenant notifications: building communications, notices, and updates sent via WhatsApp with read confirmation.
- Maintenance management: tenants report issues via WhatsApp and receive real-time updates on the intervention.
- SMS payment reminders: automated rent payment reminders sent via SMS 5 and 2 days before the due date.
- Documents via Email: contracts, receipts, and tax documents sent automatically via Email API.
The Results
After 4 months of use, Ok Home transformed their property management:
Communication
96% of tenants read WhatsApp communications within an hour, vs. 30% for previous emails.
Maintenance
Response time to reports dropped from 3 days to under 4 hours.
On-time payments
Late payments decreased by 85% thanks to automated SMS reminders.
Tenant satisfaction
Satisfaction score rose from 3.2 to 4.6 out of 5 in the annual survey.
"Managing 500 properties with a small team seemed impossible. With Chat API we automated 90% of routine communications and now our tenants are happier than ever."
Francesca Moretti
Founder & CEO, Ok Home
WhatsApp API Want to simplify property management?
Automate notifications, maintenance, and payments with Chat API on WhatsApp, SMS and Email.