Chat API vs Infobip:
which one to choose?
Infobip is a global enterprise CPaaS giant. Chat API offers the same reliability with a self-service approach, transparent pricing, and a focus on SMBs.
Chat API vs Infobip at a glance
| Feature | Chat API | Infobip |
|---|---|---|
| Pricing model | €0.058/conversation, transparent | Enterprise, on request |
| Onboarding | Self-service in minutes | Weeks with account manager |
| Free sandbox | Yes, full-featured | Limited trial |
| API complexity | Simple REST + OpenAPI | Complex multi-product API |
| Target | SMBs and developers | Enterprise and telco |
| EU hosting & GDPR | Yes, native | Yes, on request |
Chat API advantages
Why SMBs choose Chat API over Infobip.
Self-service
Sign up, get your API keys, and start immediately. Infobip requires an onboarding process with an account manager that can take weeks.
€0.058/conversation
Public, transparent pricing. With Infobip, pricing is on request and varies by volume, making it impossible to forecast costs without a custom quote.
Full sandbox
Test the entire integration for free before going to production. Infobip offers limited trials, restricted in both time and features.
Simple API
A single REST API for all channels with interactive OpenAPI documentation. Infobip's APIs are spread across multiple products with separate documentation.
When to choose Infobip
You're an enterprise with millions of messages per month and need dedicated enterprise SLAs.
You need specific channels like RCS, Viber, or local short numbers in emerging markets.
You operate in the telco or banking sector and need specific enterprise certifications.
When to choose Chat API
You want to get started immediately without long, complex onboarding processes.
You're looking for transparent, predictable pricing at €0.058/conversation.
You want a full free sandbox to test the integration with no commitment.
You prefer a simple, unified API with interactive OpenAPI documentation.
Pricing comparison: Chat API vs Infobip
Estimated cost for 1,000 conversations per month
~€0.10 × 1,000 msg + €200/mo
€0.058 × 1,000 conv.
How much do you save with Chat API?
Calculate your monthly savings compared to Infobip
Try Chat API for free
Activate the free sandbox and discover an agile, self-service alternative to Infobip for business communication.