Why businesses leave Wati
The most reported migration reasons from Wati are: conversation cost that becomes high at medium-high volumes, English-only support, servers in Asia raising GDPR compliance concerns, and lack of features specific to certain markets.
Wati works well as a tool for small teams that want a visual platform to manage conversations manually. When the business grows and needs advanced automations, API integration with proprietary systems and certified GDPR compliance, limitations emerge.
Chat API by Roxpay as an alternative
Chat API by Roxpay positions itself as a Wati alternative with three main differentiators: EU-certified hosting with data residency for maximum GDPR compliance, Italian-speaking technical support with an Italy-based team, and complete REST APIs for advanced integrations with any system.
Unlike Wati, Chat API does not impose a fixed monthly cost per agent seat. The pricing model is based on conversation volume, making the solution more affordable for companies managing variable or seasonal volumes.
How to migrate from Wati to Chat API
Migrating the WhatsApp number from Wati to Chat API is a standard procedure supported by Meta. The Chat API team assists in the number portability process and migration of existing templates, minimizing downtime during the transition.
Criteria for choosing the right alternative
Before choosing a Wati alternative, evaluate these six criteria: server location (EU vs non-EU for GDPR), availability of native language support, pricing model (per conversation vs per seat), completeness of APIs for custom integrations, quality of technical documentation and uptime history.
