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How to integrate WhatsApp Business API into your product

Integration means connecting your CRM, ERP or custom app to official APIs for outbound notifications and inbound replies. Chat API exposes consistent endpoints across WhatsApp, SMS and email.

Authentication and secure environments

Use API keys with rotation and egress IP allowlists where possible. Never expose secrets in client-side code.

Separate staging and production credentials and monitor access patterns.

Outbound messages and templates

Many proactive messages require approved templates with dynamic parameters. Map your domain fields to template placeholders.

Inbound webhooks

Expose a valid HTTPS endpoint and verify event signatures. Store message IDs to track delivery and read receipts.

End-to-end testing before launch

Exercise flows in the sandbox first, then ramp traffic in production with structured logging and retries.

Chat API

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