Digital onboarding for new employees
The first day of work has a high impact on company perception. A WhatsApp onboarding sequence starts before day one: the day before, the new hire receives a message with practical instructions. On the day itself, a reminder with the first day schedule.
In subsequent days, the sequence guides the employee through required administrative steps: digital contract signing, document submission, system access configuration.
Periodic HR communications
HR communications best suited for WhatsApp are urgent or time-sensitive ones: payslip availability notification, expiring document alerts, critical company policy updates.
For companies with field workers, WhatsApp is often the only reachable channel during the work shift.
Leave and time-off management
A WhatsApp leave request flow simplifies the process: the employee sends the request via interactive message, the manager receives a notification and approves or rejects with a tap, the employee immediately receives confirmation. All tracked in the HR system.
Privacy and GDPR in HR communications
HR communications via WhatsApp Business API process employee data subject to GDPR. Inform employees of WhatsApp use as a company communication channel through the data processing information notice.
Do not use WhatsApp for communications containing special category data (health, family situation, disciplinary proceedings).
