Client communications
Cleaning service clients appreciate confirmation of scheduled service (day before) and completion notification. This transparent communication reduces complaints.
Operational team coordination
Use WhatsApp to send shift instructions to the cleaning team: intervention address, time, service type, specific notes for that location.
Problem reports from the team travel via WhatsApp with photos to the supervisor in real time.
Quotes and new client management
A WhatsApp quote request chatbot collects essential information: premises type, area, service frequency, available hours.
Service quality and feedback
Systematically collect feedback via WhatsApp after each service: a 1-5 rating with a quick-reply button.
