Proactive shipment notifications
The optimal notification flow for a shipment includes: pickup confirmation with tracking number, departure notification from main hub, arrival notification at destination hub, delivery scheduling confirmation, rider-in-area notification, and delivery confirmation.
Proactive notifications reduce inbound customer service calls by 60-70% for shipment status requests.
Exception management
Exceptions (delays, absent recipient, wrong address, damaged goods) require immediate communication and rapid resolution. A WhatsApp alert with resolution options resolves the situation without call center intervention.
Digital proof of delivery
Send proof of delivery (signature photo or secure drop photo) directly in the WhatsApp chat to sender and recipient.
Communications with drivers and carriers
WhatsApp is widely used in the logistics sector for operational communications with drivers: stop updates, transport documents, delivery instructions, and real-time reporting.
