What you can do with Chat API on Zapier and Make
Chat API is available as a connector on Zapier and Make with main actions: send WhatsApp message (free text or template), send message with attached file, get contact info, and trigger for new received message.
The pre-defined automation template catalog on Make includes dozens of ready-to-use WhatsApp scenarios you can clone and customize.
Setting up a Make scenario
To create your first Make automation with Chat API: access Make, create a new scenario, add a trigger module, then add a Chat API 'Send WhatsApp Message' action module. Configure the connection with your Chat API credentials. Map form fields to WhatsApp template variables.
Make allows adding filters and routers for conditional logic, making automations much more intelligent and contextual.
Error handling in automations
Configure the error handling module in Make to manage cases where WhatsApp sending fails: save the record with 'failed' status in Google Sheets, send an email notification, or queue for a later retry.
The 10 most useful WhatsApp scenarios with Make
Most requested scenarios: automatic response to new website form requests, WhatsApp notification for new Shopify orders, Google Calendar appointment reminders, HubSpot new opportunity notifications, Shopify shipping status updates, Google review notifications, Zendesk CSAT post-ticket closure, overdue invoice reminders, Facebook Lead Ads new leads, and Zoom post-webinar follow-ups.
