Citizen communications
Waste sorting calendar reminders via WhatsApp are a highly appreciated service by municipalities and citizens.
Special service notifications (bulk waste collection by appointment) via WhatsApp reach citizens much more effectively than posters.
Reports and special services
A WhatsApp number for citizen reports (abandoned waste, full bins) is much more effective than the call center. WhatsApp-based bulky waste pickup bookings are much more convenient for citizens.
Business communications
For business customers, notifications for personalized services, calendar changes, and tariff communications are manageable efficiently via WhatsApp Business API.