Appropriate communications for psychologists
Communications suitable for WhatsApp in a psychological context are exclusively logistical and operational: appointment confirmations, pre-session reminders, schedule change notifications.
The therapeutic relationship and session content must never be discussed via WhatsApp.
New patient onboarding
A welcome WhatsApp message with practical information reduces new patient anxiety and creates a professional and welcoming first impression.
Compliance and confidentiality
Patient data handling in a psychological context is subject to strict regulations. Ensure Chat API is GDPR compliant with EU data residency.
Managing reminders ethically
Session reminders must be neutral: avoid any reference to the psychological nature of the service to protect patient privacy.
The patient might share their device with family members. Design messages as if they could be seen by third parties.
