Automated communication sequence
The communication sequence for each booking includes: booking confirmation with welcome message, check-in instructions 24 hours before arrival, welcome message on arrival day, mid-stay check-in, and pre-departure message with check-out instructions.
This entire flow can be fully automated with Chat API and Make integrated with your booking channel.
Managing guest requests
A WhatsApp FAQ chatbot for guests automatically answers the most frequent questions. These questions always arrive at the same times and the chatbot can respond 24/7 without the manager.
Review collection
Send a WhatsApp message to the guest the day after check-out with a link to the review page on Airbnb or Booking.
Multi-property management
For managers with more than 5 properties, manual communication management becomes impossible. Chat API with channel manager integration fully automates communications for each booking in each property.
