WhatsApp booking system
A WhatsApp chatbot for healthcare bookings can manage the complete flow: patient writes to the facility's WhatsApp number, specifies the desired service, chooses from available dates presented as quick-reply buttons, receives confirmation with practical details.
The patient using WhatsApp to book has a much smoother experience than phone: no waiting on hold, not restricted to CUP hours.
Waiting list management
Waiting lists are an endemic problem in the healthcare system. When a spot opens, the system automatically notifies the first N patients on the list with the newly available slot and acceptance deadline.
Pre-procedure communications
For procedures requiring specific preparation, send preparation instructions via WhatsApp 48-72 hours before: simple, clear, with any FAQs.
Compliance and privacy for the healthcare sector
Health data is sensitive data par excellence. Healthcare facilities must ensure the chosen WhatsApp Business API provider complies with regulations: GDPR and national privacy legislation.
Do not send diagnoses, reports or detailed clinical information via WhatsApp: use the channel for logistical communications and refer to the secure patient portal for clinical documents.
