Daily family updates
Families who cannot visit frequently greatly appreciate daily WhatsApp updates: a photo of the resident during recreational activities, a brief message about how they spent the day.
These proactive communications reduce worried families' check-in calls and improve service quality perception.
Urgent health communications
For urgent communications (falls, health episodes, hospital admissions), WhatsApp ensures the family is reached immediately.
Important: urgent WhatsApp communications must be followed by a phone call for serious situations.
Visit and access management
Managing visit bookings via WhatsApp simplifies logistics for families and the facility.
