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Integrating WhatsApp with Your ERP: SAP, Zucchetti, TeamSystem

ERP systems manage critical data for customer communications: orders, invoices, deadlines, shipments. Integrating WhatsApp Business API with your ERP allows automating notifications based on these business events.

Integrating WhatsApp with Your ERP: SAP, Zucchetti, TeamSystem

ERP-WhatsApp integration architecture

Integration between ERP and WhatsApp Business API typically happens through a middleware layer that intercepts ERP events and transforms them into Chat API calls.

Automatic notifications from ERP

Typical ERP triggers for WhatsApp notifications: order confirmed, order in preparation, order shipped with tracking, invoice available, payment deadline, goods ready for pickup.

Testing and go-live

Before go-live, test the integration in a sandbox environment with real data but internal recipients.

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