Pre-arrival: preparing the perfect stay
Send a WhatsApp message to the guest 24-48 hours before arrival with: check-in time and early check-in option, practical info link, and a proactive question about special preferences.
This pre-arrival contact creates positive anticipation and allows staff to prepare surprises that make a difference.
During stay: virtual concierge
Share the reception/concierge WhatsApp number at check-in. This overcomes language barriers and the embarrassment of calling for small requests.
Post-departure: reviews and loyalty
The day after check-out, send a thank you message with a gentle invitation to leave a review on TripAdvisor or Google.
Return offers and loyalty
Guests who have stayed are most likely to return if properly nurtured. A seasonal campaign sent via WhatsApp has very high conversion rates for this segment.
