Reservation management via WhatsApp
A WhatsApp reservation flow works like this: the customer sends a message with date, time and number of people. A chatbot responds with availability, collects preferences and confirms the reservation with an automatic confirmation message.
The day before the reservation, an automatic reminder asks the customer to confirm or cancel with a simple tap. This reduces no-shows by 40-50%.
Takeaway and delivery orders via WhatsApp
For restaurants with takeaway service, WhatsApp can replace phone ordering: the customer sends the order, the system logs it and sends a confirmation with estimated preparation time and total to pay.
Integrate the WhatsApp flow with your POS: WhatsApp orders are automatically forwarded to the kitchen without passing through the phone operator. This reduces misunderstanding errors and frees staff from low-skill tasks.
Review collection and loyalty
Within 2 hours of the end of the meal, automatically send a thank-you message with a review request on Google Maps or TripAdvisor. The post-meal timing is optimal: the customer is still positively impressed and the probability of leaving a review is at its highest.
