Policy renewal management
Policy renewal reminders via WhatsApp have response rates far superior to email and traditional mail. Personalize each reminder with the customer's specific policy details.
Claims management via WhatsApp
The claims moment is when the customer most needs immediate support. A 24/7 WhatsApp chatbot guiding the customer through initial information collection reduces stress and accelerates case management.
Automatic updates on claim phases reduce call center calls significantly.
Claims status updates
Automatic updates on liquidation phases (case received, appraisal in progress, liquidation approved, transfer made) via WhatsApp drastically reduce call center calls.
Cross-selling on life events
Life events are natural insurance cross-selling opportunities: new car purchase, birth of a child, home purchase, retirement.
