Secure customer messaging for financial services
Banks, insurers, and fintech companies use Chat API to deliver real-time account notifications, fraud alerts, and onboarding flows directly on WhatsApp — the channel customers already trust.
Why finance messaging falls short
Critical alerts lost in email
Fraud warnings, payment confirmations, and balance alerts sent via email go unread for hours, creating security and satisfaction gaps.
Slow KYC and onboarding
Document collection over email creates long back-and-forth delays, causing drop-offs during account opening.
High call centre volume
Simple queries like balance checks, statement requests, and payment confirmations flood support lines that could be automated.
WhatsApp messaging built for finance
Real-time transaction alerts
Webhooks APIPush instant payment confirmations, fraud flags, and balance notifications the moment they happen.
Automated KYC reminders
Campaigns APIGuide customers through document upload steps with automated follow-ups until verification is complete.
Self-service FAQ bot
Chatbot BuilderLet customers check balances, request statements, or get loan status without speaking to an agent.
Loan and product offer campaigns
Broadcast APISegment customers and send personalised loan pre-approval or product offer messages at scale.
Chat API
● online
Finance & Banking
🔐 Fraud Alert: A login from a new device was detected on your account. Was this you? Reply YES to confirm or NO to block access.
10:05 ✓✓
98%
WhatsApp message open rate vs 22% email
3x
Faster KYC completion with WhatsApp nudges
35%
Reduction in support call volume
Tools for finance & banking messaging
WhatsApp API Ready to bring WhatsApp to your business?
Start using the Chat API APIs for free. No credit card required for the sandbox.