Real-time visibility for every shipment
Logistics operators, 3PLs, and warehouse teams use Chat API to send automated shipment updates, proof of delivery notifications, exception alerts, and driver coordination messages on WhatsApp.
Why logistics communication breaks down
Customers left in the dark on deliveries
Without proactive tracking notifications, customers flood call centres with 'where is my order' queries.
Exceptions handled too slowly
Delays, failed deliveries, and address issues communicated by email are resolved hours later, compounding costs.
Driver coordination is inefficient
Coordinating shift changes, route updates, and pickup confirmations over phone calls wastes dispatcher time.
WhatsApp messaging for logistics and warehousing
Automated shipment tracking updates
Webhooks APISend customers proactive status messages at every milestone: dispatched, out for delivery, delivered.
Proof of delivery notifications
Campaigns APINotify senders and recipients the moment a delivery is confirmed, with a link to the signed POD document.
Exception and delay alerts
Chatbot BuilderInstantly notify customers of delays, failed delivery attempts, or address issues before they call support.
Driver and fleet coordination
Broadcast APISend drivers route updates, load confirmations, and schedule changes directly on WhatsApp for faster response.
Chat API
● online
Logistics & Warehousing
📦 Update: Your parcel #PK9921 is out for delivery today between 2 PM – 6 PM. Track live: https://track.example.com/PK9921 Reply SAFE to authorise a safe-place drop.
11:00 ✓✓
50%
Fewer WISMO (where is my order) calls
2x
Faster exception resolution vs email
35%
Reduction in failed delivery attempts
Tools for logistics & warehousing messaging
WhatsApp API Ready to bring WhatsApp to your business?
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