How Hotel Alcide automated 98% of booking confirmations with WhatsApp
Hotel Alcide
The problem before Chat API
Booking confirmation emails were going unread — guests were calling the front desk repeatedly to confirm reservations, creating long queues and overloading a small reception team during peak season
Pre-arrival instructions (check-in time, parking info, key code) sent via email had a very low open rate, causing guests to arrive unprepared and creating friction at the front desk
Post-stay feedback collection via email produced almost no responses, making it impossible to identify and resolve recurring guest experience issues
What Hotel Alcide built with Chat API
Hotel Alcide integrated Chat API's WhatsApp API to automate their entire guest communication journey: instant booking confirmations, pre-arrival check-in instructions, real-time stay updates, and post-stay review requests — all via WhatsApp.
Impact after 90 days
98% of booking confirmations are now sent automatically via WhatsApp — no manual effort from staff
Front-desk phone volume dropped 61% as guests received all info proactively via WhatsApp before arrival
Post-stay WhatsApp surveys returned a 4.9/5 satisfaction score, up from 4.1/5 via email
"We used to get 40 calls a day from guests asking about their booking or check-in details. Now they get everything on WhatsApp before they even think to call. Our team finally has time to focus on hospitality, not administration."
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