Resolve support faster with WhatsApp
Deflect repetitive tickets, route complex issues to live agents instantly, and let customers get answers on the channel they already use every day.
Why support teams are overwhelmed
Ticket overload from simple questions
Up to 80% of support tickets are repetitive FAQ questions that don't require a human agent — yet they consume most of the team's time.
Slow response times frustrate customers
Customers expect replies within minutes on messaging apps. Email-first support creates churn when response times exceed 24 hours.
Fragmented channels cause context loss
When customers switch between email, phone, and chat, agents lose context and customers have to repeat themselves every time.
Smarter support through WhatsApp automation
Automated FAQ Responses
WhatsApp APIRespond instantly to the most common questions — order status, opening hours, return policies — without any human involvement.
Live Agent Escalation
WhatsApp APIWhen automated responses aren't enough, seamlessly hand off the conversation to a live agent — with full context preserved.
Embeddable Chat Widget
Chat WidgetAdd a WhatsApp chat widget to your website with a single iframe line. Visitors get support on WhatsApp without leaving your site.
Proactive Support Notifications
SMS APINotify customers about known issues, maintenance windows or service updates before they contact you — reducing inbound volume.
Chat API
● online
Support Bot 🤖
Hi Marco! Your ticket #7742 has been received. Expected response: within 2 hours.
10:02 ✓✓
Support Bot 🤖
Reply 1 to check status · Reply 2 to speak to an agent
10:02 ✓✓
2
10:03 ✓
60%
Reduction in ticket volume
2x
Faster first response time
85%
Customer satisfaction rate
Tools for WhatsApp customer support
WhatsApp API Ready to bring WhatsApp to your business?
Start using the Chat API APIs for free. No credit card required for the sandbox.